Petpocketbook is a software system designed specifically for pet care businesses throughout the United States, Canada and Australia. Around the Block uses PetPocketbook for all of our scheduling, invoicing, billing, pet care visit report cards, policy signatures, record keeping and reporting. There is both a website – and – an app that is downloadable to phones. All clients must be entered into the Petpocketbook system on our end. In order to be entered into the system, new clients should provide to the business owner their first and last name, physical address, email address, and the names and photos of each pet.
Once we enter your information into the system, you will receive an email that will grant you access to our client portal. There, you can add instructions and details about your pets, including feeding information, veterinary contacts, behaviors and quirks, vaccination records, etc. You can also provide information about how to enter your home, such as whether a key has been provided or hidden, or if there is a door or garage code.
Clients can request services, send messages, or cancel appointments directly through PetPocketbook. Additionally, the business owner sends group updates and communications to clients through the system. After each visit, our pet care warriors will complete a report card, which will be emailed directly to you with photos of your pets, and, for walks, a GPS map of the route. Clients who download the app will receive alerts directly to their phone after each visit with a completed report card. Service requests can also be made directly to Kelly, the owner, who will enter them into the system. It is important that all scheduling is entered into PetPocketbook, whether by the client or the owner.
Our billing cycle goes from Monday through Sunday each week. Invoices will be emailed and are due for payment the Monday after services are rendered. You will receive an email invoice each Monday. At that time, you can pay directly through PetPocketbook, and, to make your life easier, you can upload a card and enable autopay. Please note, there is a 5% charge of your total invoice to pay through the system. If you’d prefer to avoid that charge, you are welcome to pay through Zelle, Venmo or CashApp – the info for each of these is on the bottom of each invoice. We also accept cash and checks.